FAQs

Payment:
We accept all major credit cards, alphabets gift cards, or online payment methods/paypal?; however, we cannot accept cash, money orders, or checks.

Gifts:
If you specify under the additional instructions section of your order that you wish for your purchase to be a gift, we can package it with a gift message and receipt.
In these instances, returns can be made; however, straight returns will result in the funds being sent back to the original purchaser. If the gift recipient wishes to use the credit towards a future purchase at the Alphabets shop, they may return for store credit instead .

Shipping:

Cancelling/Changing Orders:
We cannot guarantee that we will be able to stop all orders once they’ve been placed. However, if you find you wish to cancel or change an order you have made, please email us or call (212) 475-7250 as soon as possible, and we will do our best to make the necessary adjustments before the package is sent out.

Returns/Exchanges:
If you are unhappy with any purchases, we have a 14 day window within which we will accept and refund your return, minus shipping charges.
All items bought on sale are considered final sale and cannot be returned.
Returns will be refunded via your original method of payment or in the form of store credit.
If you wish to exchange an item, please send us an email or call (212) 475-7250 with detailed descriptions of the item(s) you wish to exchange. Customers will be responsible for shipping charges.
Exchanges are dependent on the shop’s inventory at the time of inquiry.

When returning/exchanging your purchase, please ship your item(s) to:
Alphabets Returns
64 Avenue A
New York, NY
10009

Other:
If you have any questions or concerns that haven't been addressed here, please contact us so that we may help.